Privacy policy

At New Birth Family Counseling, your privacy is of the utmost importance to us. We are committed to protecting the confidentiality, integrity, and security of the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our services, website, and clinical team.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Your name, email address, phone number, mailing address, and other contact details.

  • Health Information: Protected Health Information (PHI) as defined by HIPAA, including your medical history, treatment plans, and other data shared during the course of therapy.

  • Technical Information: IP address, browser type, device information, and other analytical data when you visit our website.

  • Payment Information: If applicable, billing and payment details for services rendered.

2. How We Use Your Information

We use your information to:

  • Provide and manage therapy and counseling services.

  • Communicate with you regarding appointments, services, or resources.

  • Respond to inquiries and provide customer support.

  • Maintain accurate clinical records.

  • Comply with legal or regulatory obligations.

We do not sell, rent, or trade your personal information to third parties.

3. Confidentiality & HIPAA Compliance

As a mental health provider, New Birth Family Counseling strictly adheres to HIPAA (Health Insurance Portability and Accountability Act) guidelines. Your therapy records and protected health information (PHI) are handled with the highest standards of confidentiality.

Information shared in therapy will not be disclosed without your written consent unless:

  • There is a risk of harm to yourself or others.

  • We are required by law to report suspected abuse or neglect.

  • A valid court order is issued.

4. Your Rights

You have the right to:

  • Request access to your records.

  • Request corrections to your personal information.

  • Withdraw consent at any time (where applicable).

  • Ask questions or raise concerns about how your information is being used.

To exercise these rights, please contact us using the information at the end of this policy.

5. Website & Cookies

Our website may use cookies and other tracking technologies to enhance your browsing experience and collect non-identifiable information for analytics. You may choose to disable cookies through your browser settings.

6. Third-Party Services

We may use third-party platforms for scheduling, payment processing, or telehealth services. These providers are required to maintain the confidentiality and security of your information and are HIPAA-compliant where applicable.

7. Data Security

We implement industry-standard security measures to protect your personal and health information from unauthorized access, disclosure, alteration, or destruction. However, no system is entirely secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

New Birth Family Counseling
📍 San Diego, CA
📞 619-901-5324
🌐 www.newbirthfamilycounseling.com